Right Thing
I stopped in at the local healthy meal store this morning to pick up breakfast for the week and experienced something quite odd in today’s world. I handed the girl cash to pay for my order, and as she attempted to complete the transaction, she saw the cash drawers for all the registers were locked. She looked in the obvious places but could find the key. I could see she was getting more and more frustrated with being unable to find the key. She came back to the register and said, “It’s on us today…this should not happen and you should not have to wait…” As appealing, as it was to get the order free, I told her I could use my debit card. She was taken aback that I skipped the free deal and asked, “Are you sure it’s okay?” She processed the transactions, I smiled and said thank you and left.
This little three minute exchange brought a smile to my face. The missing key was beyond her control and stressing her out quickly; however, she did not ask me to change how I was paying to accommodate the issue with the registers. She took ownership and offered an alternative. I do know the General Manager of the store and will tell him about the transaction the next time we talk. The conversation will not be about the register key. It will be about his employee taking responsibility and doing the Right Thing.
Rodney
I stopped in at the local healthy meal store this morning to pick up breakfast for the week and experienced something quite odd in today’s world. I handed the girl cash to pay for my order, and as she attempted to complete the transaction, she saw the cash drawers for all the registers were locked. She looked in the obvious places but could find the key. I could see she was getting more and more frustrated with being unable to find the key. She came back to the register and said, “It’s on us today…this should not happen and you should not have to wait…” As appealing, as it was to get the order free, I told her I could use my debit card. She was taken aback that I skipped the free deal and asked, “Are you sure it’s okay?” She processed the transactions, I smiled and said thank you and left.
This little three minute exchange brought a smile to my face. The missing key was beyond her control and stressing her out quickly; however, she did not ask me to change how I was paying to accommodate the issue with the registers. She took ownership and offered an alternative. I do know the General Manager of the store and will tell him about the transaction the next time we talk. The conversation will not be about the register key. It will be about his employee taking responsibility and doing the Right Thing.
Rodney
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