There are four components to any communication dialog:
1. Sender, 2. Receiver, 3. Message, 4. Feedback.
It is easy to get frustrated
when we feel we are not getting the answers we want to certain questions. Maybe we are not getting the answers we want
because we are not asking the right questions.
I have learned to use frustration in conversation as a tool or flag that
a disconnect exists between me, the sender, and the other party, the receiver. Somewhere in the message component, something
is getting lost or misinterpreted. The
way you clear that issue is to ask for feedback. Asking a simple question or two can alleviate
most all frustrating situations. It
comes back to one of the fundamental concepts of communications: what I say
versus what you hear.
Skip the frustration by
asking a different set of questions. You’ll
be glad you did.
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